These terms and conditions apply to the supply of any Products ordered through this Site. By ordering any Products using this Site, you agree to be bound by these terms and conditions and our Website Terms of Use.

  1. Important notices
    • The cost of our Products cannot be claimed under any health fund.
    • Certain Products may be available exclusively online through the Site. These Products may have limited quantities. We reserve the right to limit the quantities of any Products that we offer.
    • We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
    • All descriptions of Products and Product pricing are subject to change at any time without notice.
    • We reserve the right to discontinue any Product at any time.
    • We have made every effort to display as accurately as possible the colours and images of our Products on the Site. We cannot guarantee that your computer monitor's display will be accurate.
  2. General restrictions and obligations
    • If you order any Products, you warrant and represent that you are at least the age of majority in the country of your residence.
    • You must purchase Products for your own personal use. You may not further distribute or re-sell any Products. We reserve the right to refuse orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
    • You must not use the Products for any illegal purpose.
    • All information that you provide to us must be accurate, current and complete. We reserve the right to block further sales to you if you provide us with false, inaccurate or incomplete information, or if you breach these Terms for Supply or our Website Terms of Use. You must promptly update your account and other information as required from time to time, including your email address and credit card details, so that we can complete your transactions and contact you as needed.
  3. Ordering
    • You must check that the details of any order placed via this Site are complete and accurate before they are submitted.
    • We are not bound to accept any order and we reserve the right to cancel any accepted order at any time before shipment. If we are unwilling or unable to supply you with any Products ordered we will attempt to inform by contacting you at the email and/or billing address and/or telephone number that you provided when you placed the order, and we will offer you a refund if you have paid. You may also be offered an alternative Product at your discretion. Subject to applicable law, we reserve the right to refuse supply to anyone for any reason at any time.
    • Prices for Products will be the prices shown at checkout and may differ from prices shown elsewhere on our Site. We reserve the right to change prices at any time without notice prior to your payment for an order. Shipping and handling charges may be extra and will be shown at checkout.
    • Any import duties or customs fees incurred with respect to any order you make are at your sole cost and you must indemnify us against these costs. These costs include any further import taxes or customs fees charged on any exchanged Products.
    • Orders that have been accepted by us cannot be cancelled or varied by you.
    • Products will not be shipped until we receive full payment in cleared funds.
  4. Delivery
    • Products will be shipped to the address specified in your order.
    • Timeframes for delivery and delivery charges will vary depending upon the availability of Products and your address. Any delivery dates or delivery timeframes provided are estimates only.
    • Products will be your responsibility and risk from the time they are shipped to the address you provide to us when ordering. You are responsible for ensuring that someone is present to accept delivery. While we use reputable shipping providers, we will not be liable for any failure of delivery, delay in delivery, delivery to the incorrect address (if it is the same address as the address that you provided to us when ordering) or any damage, loss or theft of Products at any time after they are shipped by us unless required to by law.
    • It is your responsibility to check the Products upon delivery. Any discrepancies, damage or defects should be notified to us in writing at within 7 days from delivery. You should also notify us in writing the same email address as soon as possible if your Products are not delivered within a reasonable time.
    • Please refer to our Shipping and Returns Policy for more conditions that will apply to your delivery.
  5. Shipping insurance
    • You may elect to purchase shipping insurance to protect your purchase from damage, loss or theft during transit. Whilst a very rare occurrence, damaged and lost parcels do occur. The following terms and conditions apply if you purchase shipping insurance:
      • If a package has been marked as delivered but you have not received it, we will open an investigation with our shipping provider and if the shipping provider deems the package lost you will be entitled to a free replacement. Products may only be deemed lost by the shipping provider if the item has not been delivered after 3 months. You cannot deem the item to be lost. Any items in transit up to 3 months are not covered by shipping insurance under "lost parcel" status.
      • If damage is suffered in transit to your address, you must contact us within 24 hours to make a claim. We will then assess your claim, and if it is covered by the policy, we will ship out a free replacement item.
      • Shipping insurance does not cover shipping delays.
      • Shipping insurance does not cover you against damage to the Product after delivery.
  6. Gift cards
    • Our gift cards entitle the holder to Products equal to the value stated on the card or remaining after partial redemption.
    • Gift cards may only be redeemed for Products and may not be exchanged (wholly or partly) for cash.
    • Gift cards are only redeemable online via the Site and are subject to the expiry dates set out on the gift card.
    • Gift cards are partially redeemable, and any unused balance will remain on the gift card (which may not be redeemed for cash).
    • If you purchase a Product using a gift card and then later return the Product, the purchase price will only be refunded back on to the same gift card, which will retain its original expiry date.
    • If a purchase price exceeds the amount on a gift card, you will be required to pay for the difference in price between the value of the gift card and the purchase price.
    • Our gift cards are valid for 3 years from the date of purchase. If you have a gift card within 3 years of purchase that has expired, please email
    • We will not be responsible for any gift cards that are lost or stolen.
    • If we reasonably suspect any fraud relating to a gift card, we may refuse to accept it until we are satisfied that no fraud has occurred.
  7. Promotions
    • No promotion, referral or discount code available for redemption on the Site may be used in conjunction with any other offer.
    • Only one promotion, referral or discount code can be used per order.
    • A promotion, referral or discount code cannot be applied to an order once it has been placed.
  8. Returns policy
    • Subject to clause 8
      • full priced items can be returned within 30 days of your receipt of the Product for an exchange, refund or store credit.
      • full priced items purchased using discount codes from joining our newsletter or from a brand ambassador or influencer can be returned for an exchange, refund or store credit; and
      • any items that are purchased when marked as "on sale" during an advertised sale period or using a 25% promotional code can be returned for an exchange or store credit only.
    • Subject to your rights under the Australian Consumer Law, the following Products cannot be returned for an exchange, refund or store credit: Air tubes, sleep masks, prescription glasses, reading glasses, custom frame service, protective goggles and sauna blanket towel insert.
    • If returning your Product for a change of mind refund, a restocking fee of 15% will be deducted from your refund.
    • You will be responsible for paying your own shipping costs to return your Product(s) pursuant to this clause.
    • Please refer to our Shipping and Returns Policy for more conditions that apply to returns.
  9.  Faulty Products   

    If your Product when delivered is not of acceptable quality, we will refund your payment or exchange the Product at no cost to you. If you receive a faulty product, please let us know as soon as possible by emailing us at The item may need to be returned to us first for inspection and if not of acceptable quality we will also pay for your return shipping costs (of which must be approved by BON CHARGE prior to shipping back to us).

  10. Extended Warranty
    • The extended warranty in this clause applies to red light devices, massage guns and infrared sauna blankets only (Extended Warranty Products).
    • We warrant that the Extended Warranty Products will function and perform within their specifications for one year from the date of delivery to you. The warranty will not apply to Products that have been used contrary to instructions, abused, modified, damaged or fitted with substitute parts.
    • To make a claim under this clause with respect to an Extended Warranty Product you must email us at, and return the Product to us at 2/74 Gordon Road East, Osborne Park, Western Australia 6017, Australia at your own cost, within one year from the date of delivery of the Product to you.
    • If you make a valid warranty claim under this clause, we will repair or replace the Product, or provide you with a refund, at our option. If the Product is repaired or replaced, it may in whole or part be in different colours to the original Product. If the Product is repaired or replaced, we will also pay the costs of shipping the Product back to you.
    • The benefits given to you under this clause are in addition to other rights and remedies of a consumer under a law in relation to the Product to which the warranty relates. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  11. Limitation of liability
    • Subject to clauses 11(c) and 11(e) and the express terms of these Terms for Supply, we exclude all liability for any direct loss, indirect loss, Consequential Loss or damage however caused (including through negligence) which you may incur with respect to any Product.
    • Except for the consumer guarantees in the Australian Consumer Law, to the extent permitted by law, except as expressly stated by us in these Terms for Supply, all Products are supplied "as is" and "as available" and any condition or warranty which could otherwise be implied in connection with the Products is excluded.
    • If the Australian Consumer Law or any other law implies a guarantee, condition or warranty into these Terms for Supply which cannot be excluded by law, our liability for any breach of such guarantee, condition or warranty will be, to the maximum extent permitted, either limited to the replacement or supply of equivalent goods, or the payment of the cost of having the goods re-supplied.
    • Multifocal and progressive prescriptions are ordered at your own risk. We estimate the height of these prescriptions. You release us and our Associates from any claims you may have because of any incorrect height being used when making multifocal or progressive glasses.
    • Nothing in these Terms for Supply or our Shipping and Returns Policy excludes any liability under the Australian Consumer Law, or any other applicable law, that cannot be excluded by law.
  12. Events Outside Our Control
    • We will not be liable or responsible for any failure to perform, or delay in our performance, of any of our obligations under these Terms for Supply that is caused by an Event Outside Our Control.
    • If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms for Supply, we will contact you as soon as reasonably possible to notify you and out obligations under these Terms for Supply will be suspended for the duration of the Event Outside Our Control.
  13. Privacy You agree that we may use and disclose your personal information in accordance with our Privacy Policy.
  14. Indemnity You must continually indemnify us and our Associates, jointly and severally, against any claim or proceeding that is made, threatened or commenced and against any liability, loss, damage or expense (including legal costs on a full indemnity basis) suffered or incurred as a direct or indirect result of:
    • your breach of these Terms for Supply;
    • your breach of any law or any third party's rights; or
    • any wilful, unlawful, or negligent act or omission by you.
  15. Dispute resolution
    • You agree that you will use reasonable endeavours and act in good faith to try and resolve any dispute that you have with us about the Products or these Terms for Supply ("Dispute") in accordance with this clause.
    • If a party wishes to raise any Dispute with the other party, it must give the other party written notice describing the Dispute and detailing the resolution required. The parties must then communicate and attempt to resolve the Dispute.
    • If the Dispute is not resolved within 21 days after the notice of Dispute, either party may give notice to the other party that the Dispute must be referred to mediation by a Queensland Law Society approved mediator who is agreed by the parties, or failing agreement, appointed by the President of the Law Society of Western Australia on the application of either party, on the terms of the standard mediation agreement approved by the Law Society of Western Australia. Any mediation will take place in Perth, Western Australia, Australia.
    • If the Dispute is not resolved within 30 days from the date that it is referred to mediation, either party may commence legal proceedings in any court of competent jurisdiction.
    • Except where urgent injunctive relief is being sought, neither party may commence proceedings in any court seeking resolution of a Dispute until the provisions of this clause have been complied with.
  16. Questions, complaints, and notices
    • If you have any questions or complaints, please email us at
    • If a party wishes to raise any Dispute with the other party, it must give the other party written notice describing the Dispute and detailing the resolution required. The parties must then communicate and attempt to resolve the Dispute.
    • If you are required to provide us with notice under these Terms for Supply, you can email it to us at the above email address.
  17. Changes
    • We reserve the right to update, charge or replace these Terms of Supply by posting the changes on our Site.
    • It is your responsibility to monitor our Site for changes.
    • If you order any Products after these Terms of Supply have been changed, the new Terms of Supply will apply to those Products.
  18. General
    • These Terms for Supply are governed by the laws of Western Australia, Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia, Australia.
    • Any provision in these Terms for Supply that is illegal, void, or unenforceable in a jurisdiction will as to that jurisdiction, be ineffective to the extent of the illegality, voidability or unenforceability, without invalidating the remaining provisions of these Terms for Supply or affecting the validity or enforceability of that provision in another jurisdiction.
    • If we waive any rights we have under these Terms for Supply because of your breach, it will not operate as a waiver of any future breaches.
    • These Terms for Supply, our Website Terms of Use and any of our policies referred to in these Terms of Supply or posted by us on the Site represent the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to, any prior versions of the Terms of Supply).
  19. Contact details Our business address is: 2/74 Gordon Road East, Osborne Park, Western Australia 6017, Australia 20. Definitions "Associate" has the meaning given in the Corporations Act 2001 (Cth) and includes our officers, directors, employees, partners, agents, contractors, service providers and suppliers. "Australian Consumer Law" means the Australian Consumer Law as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

"Consequential Loss" includes, without limitation, loss of profits, loss of revenue, loss of data, lost production, loss of business, loss of the benefit of any contract or other agreement or arrangement, losses which do not arise naturally from a breach of contract in the usual course, damage to reputation, damage to property, downtime costs, legal costs and any incidental, punitive, special or consequential loss or damages of any time. "Events Outside Our Control" means any act or event beyond our reasonable control including strikes, lock-outs or other industrial action by third parties, failure of supply, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks. "Products" means any goods or services offered for sale on this Site or supplied by us. "Site" means our website at and includes any websites at any subdomains. "We", "us" and "our" are references to BON CHARGE ABN 38 472 469 810. Last updated March 8, 2023