Frequently Asked Questions

Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days but in most cases shipped the same day. If you have ordered reading glasses, prescription glasses or our custom frame service your order will take between 5 and 10 business days to complete. Once your glasses order is ready and has been shipped you will receive a further email to advise your tracking number.

We offer standard and express shipping options on every order which are available for your selection at checkout. Shipping times vary depending on your location and estimated shipping times are displayed at checkout. You will be provided with a tracking number once your order has been shipped which is trackable via the link, we email to you. The fastest option to receive your products is by paying for express shipping. Shipping time estimates for this service are displayed at checkout. Bon Charge does not have control over related shipping delays in your country of origin

The cost of shipping is free on all orders over $125 USD, $175 AUD, £99 GBP and €125 Euro. Some areas deemed remote by the shipping provider will incur a nominal shipping charge which will be clearly outlined at checkout. We also offer Express Shipping options for an additional fee, which are displayed at checkout, should you wish to receive your products faster.

Yes, we ship to every country in the world. The cost of shipping is free on all orders over $125 USD, $175 AUD, £99 GBP and €125 Euro. Some areas deemed remote by the shipping provider will incur a nominal shipping charge which will be clearly outlined at checkout. We also offer Express Shipping options for an additional fee, which are displayed at checkout, should you wish to receive your products faster.

Full priced items can be returned within 30 days of you receiving your item for an exchange, refund, or store credit. Full price items purchased using discount codes from joining our newsletter, from a brand ambassador or influencer can be returned for an exchange, refund, or store credit. Any items, excluding non-returnable items, that are purchased when marked as “on sale”, during an advertised sale period or using a 25% promotional code can be returned for an exchange or store credit only. Please see our shipping and returns policy for more details.

Purchasing shipping insurance protects you against lost and damaged that could happen whilst your item is in transit. Whilst a very rare occurrence, damage and lost parcels do occur and its essential to have peace of mind with shipping insurance. Shipping insurance is bound to the following terms and conditions:1. If a package has been marked as delivered but you have not received it the insurance will cover you. The seller will open an investigation with the shipping courier and if they deem the package lost you will be entitled to a free replacement 

2. If damage is suffered during transit to your address, you must contact us within 24 hours to make a claim. We will then assess your claim and if eligible, ship out a replacement item

3. Items can only be declared as lost by the supplier. Insurance does not cover shipping delays. If an item has not been delivered after 3 months, then a claim is lodged by the supplier with the shipping carrier and if they deem the package lost you will be entitled to a free replacement. Customer cannot “declare parcel lost”. Any items in transit up to 3 months are not covered by insurance under “lost parcel” status.

4. Insurance does not cover you against damage to the product after receipt

Currently No Duties and Taxes are applicable on orders being shipped to the USA, Australia, United Kingdom (UK) and New Zealand. Duties and taxes are applicable in some countries when shipping from Australia. Bon Charge does not pay import taxes and duties on orders to countries other than those listed above. Duties and taxes are the responsibility of the customer. Any additional charges outside of import duties and taxes are the sole responsibility of the customer.

Bon Charge products are available online only on this website.

Our glasses are based on science and created in line academic literature. Our glasses are not simply a fashion accessory. The exact frequencies of light in line with science are filtered or blocked with our lenses. We offer 3 differing lens colour options to address specific times of days and needs. Computer Glasses, Light Sensitivity Glasses and Blue Light Blocking Glasses. Light changes throughout the day (daytime to night time) and we understand that different light management properties are needed for daytime Vs night time and offer a lens to suit. Our glasses are made in an optics laboratory meaning experienced optical technicians create each lens. This also allows us to offer a prescription and readers service as well as non-prescription. We offer full transparency on our lens capabilities, making our lens report guides viable to everyone on our website before purchase, allowing you to see exactly what frequencies of light are blocked. These can be found under each individual glasses product on the website. Our Blue Light Blocking Glasses are classified as a medical device in Australia and are included in the ARTG 388832, 388832 and 388834.

We offer 3 types of lenses, not just one standard lens. The lenses we offer are used for different purposes. Our clear lens Computer Glasses filter blue light down across the entire blue light spectrum. Our yellow lens Light Sensitivity Glasses block blue light between 415nm and 455nm and our red lens Blue Light Blocking Glasses block blue light between 400nm and 550nm.

These wavelengths have been shown to be problematic in the scientific literature and so we have created our lenses to match these studies. You can see the studies on our Learn Page.

Our glasses are also made by an optics laboratory and not in a factory which gives us access to high quality lenses.Finally, BON CHARGE shows its lens reports for each lens on our website. Located under each individual product. This supports our blue light filtering claims.

BON CHARGE glasses are made under world class optics laboratory conditions, not mass produced in a factory. This gives them unrivalled optical grade quality 2. BON CHARGE’s technology is custom made, targeting the exact frequencies of light the academic literature states we should filter. Not all blue light glasses on the market target specific wavelengths of light and either block too little or too much of the wrong kind of light, making them suboptimal. We pride ourselves on engineering our lenses in line with science to bring you the most optimal blue light lenses for daytime and night time.3. BON CHARGE frames use the highest-grade materials available which gives them the perfect fit and comfort when wearing them. Often, cheaper pairs use low quality acetate which will feel heavier and uncomfortable when you wear them.

BON CHARGE glasses are manufactured under heavily quality controlled optics laboratory conditions. We offer 3 different lenses: Blue Light Blocking Glasses (red lenses) – Our red lens that aligns with the peer reviewed academic literature and blocks 100% of blue and green light from 400nm to 550nm to optimise melatonin production for a better sleep .

Designed to be worn 2-3 hours before bed, after sunset. They can also be used when travelling or for night shift workers after their night shift. Light Sensitivity Glasses (yellow lenses) – Our yellow tinted glasses are for daytime use for people with light sensitivity. They block blue light between 400nm to 455nm whilst leaving blue light post 455nm through, which is great for daytime use. These glasses provide more blue light blocking than our clear lens Computer Glasses and are great for people who may have a sensitivity to bright light.Computer Glasses (Clear Lenses) – Our clear lens Computer Glasses filter down blue light across the 400nm to 495nm range. By wearing these lenses whilst working on your computer you can experience less digital eyestrain, dry eyes, and headaches. More information can be found by visiting our 

lens colour guide.

Check out our lens colour guide. For more information on what lens you may need to suit your needs.

We offer both prescription and reading glasses in each of our frames and in all lens colours. Simply select whether you’d like non-prescription, prescription or readers once you click add to cart. For prescription service, you simply upload your script at the checkout and we will then custom make your desired lenses in your very own prescription. Prescription glasses can be single or multifocal options and are made in our optics lab. For readers, you easily select your magnification between +0.25 to +4.00 at the checkout once you have chosen your frames and lens colour. We offer readers in +0.25 increments.

We understand it can be hard to select the right size frame. To make it easier we have outlined the steps to get your perfect fit below: 1. Firstly we recommend identifying which frames will best suit your face shape,  click here for our Face Shape Guide 2. Secondly, check the frame measurements suit by using our  size guide You can also use our Virtual Try-On! This allows you to virtually try on each frame using the camera on your device. You can find this in the bottom corner of the website. Just look for the small blue icon. Our favourite picks: - For a small face size choose Denver or Echo - For a medium face size choose Parker or Tortoise Shell - For a large face size choose Smith or Maverick If your BON CHARGE glasses arrive and do not fit your local optometrist can easily adjust them to fit you perfectly. They do this either for free or for a nominal fee. However, you can exchange as many times as you like with BON CHARGE until you get the perfect fit.

Computer Glasses (Clear Lenses) – to be worn when indoors during then day using digital devices. 

Light Sensitivity Glasses (Yellow Lenses) – to be worn when indoors during then day using digital devices. 

Blue Light Blocking Glasses (Red Lenses) - to be worn two to three hours before bed or straight after sunset.

Your sleep mask is best hand washed in warm water. Be careful if using soaps as this may cause eye irritation.

All BON CHARGE red light therapy devices are suitable for at home use. Check out our comparison table to choose the best red light therapy device for your needs. We have handheld portable devices along with full body mega panels that can all fit into your home wellness routine.

Our bodies are all very different and therefore this question is difficult to answer. However, it's best to give red light therapy between 4-12 weeks to continual use to start seeing noticeable benefits.

All BON CHARGE devices meet safety standards and come with SAA certification meaning they are completely safe to operate in the comfort of your own home.

Our red-light therapy devices hold FDA registration which is held with our manufacturer. Our devices also hold ARTG registration as a medical device (export only) under 390333

All our red light therapy devices emit red light at 660 nm and infrared light at 850nm. Our Bullet handheld red light therapy device also includes 630nm red light.

Our red light therapy devices start at >100mx/cm2 and upwards depending on the size of the unit. These numbers can be obtained from the comparison table and displayed in each product specification.

Yes, all our devices have a one year warranty from date of purchase and also a 30 day return and exchange policy should the device not be to your liking.

We have reverse engineered the common LED light bulb to minimise flicker. By including a current alternator within the bulb, we have minimised flicker. 

We have also ensured our low blue light products contain less blue light than standard LED bulbs which make them perfect for the daytime

We have ensured that our blue light blocking lighting only emits red light making them perfect for the evenings, before bed.

Smart bulbs change colour by using Bluetooth or WIFI which will increase levels of EMF you are exposed to in your home. Cheaper red light bulbs that are red or amber in colour also may emit some blue or green light which isn’t ideal before bedtime.

630nm, pure red light

Yes, the full spectrum light bulb is flicker free

A full spectrum light bulb is a bulb that emits all colours of light in similar quantities. This is the same as sunlight. A true full spectrum light bulb will have different settings to mimic sunlight at different times of the day and night.

Smart bulbs emit high levels of EMF radiation as they are powered by Bluetooth or WIFI. Smart bulbs may also not emit full spectrum light, but rather just different coloured light. They may also flicker. Using a BON CHARGE Full Spectrum Light Bulb means you are getting a low EMF, zero flicker and circadian rhythm friendly lighting experience.

Blue light is an EMF and we have been specialising in this field for years, so you can be assured our EMF radiation blocking products have the same high standards. The EMF radiation blocking technology located inside all our EMF radiation blocking products uses various layers of radiation absorbing material to reduced electromagnetic radiation more effectively than other products with other companies. Our EMF radiation blocking products block up to 99% of radiation between 0.1Hz and 20GHz which cover WIFI, Bluetooth and 5G radiation sources.

Place the laptop mat under your laptop and place your laptop on your lap or table. The pad then blocks EMF radiation emitted from the laptop due to the electromagnetic radiation blocking technology found inside the mat.

No. WIFI continues to work as designed.

Yes, they are designed so you may insert directly into the ear canal, effectively eliminating background noise, however, they are not noise cancelling earphones.

Firstly, clean your phone case or back of your phone with kitchen towel or similar to remove excess dirt. Peel off the back of the sticker and stick it on the back of your phone. The sticker can be positioned anywhere on the back of your phone

The harmonising sticker does not directly block EMF radiation. The harmonising sticker works by releasing negative ions (not positive ions found in electromagnetic fields) and this can harmonise your immediate environment.

Yes, your phone will work as normal and not impact your signal.

We recommend gentle hand washing in cold, soapy water and hang drying to protect the shielding material. We do not recommend the use of a washing machine or tumble dryer for this product.

We recommend gentle hand washing in cold, soapy water and hang drying the EMF Radiation Blocking Pillow Case to protect the shielding material. We do not recommend the use of a washing machine or tumble dryer for this product.

Everyone can enjoy the soothing benefits of cold therapy using the Ice Roller Ball.

The Ice Roller Ball can be used to alleviate stiffness, help with puffiness or just for a soothing massage after a long day at work.

Place the silver ball in the fridge for between 15-60 minutes. Remove and reassemble. Roll the ball over the areas you wish to treat. The ball will stay cold for up to 6 hours.

Unscrew the black handle to the left and the ball should easily release.

Place only the silver ball part of the Ice Roller Ball into the freezer for between 15 minutes to 2 hours. If you place it in the fridge the ball will become cold but not cryotherapy temperatures.

No, the ball can be kept indefinitely in the freezer and just removed when you want to use it.

The Ice Roller Ball will stay cold for up to 6 hours once its taken out of the freezer, however it may still feel cold after that. Keep the Ice Roller Ball out of direct sunlight as it will get warm which will lose cold capability.

The Ice Roller Ball can be used with massage rolling technique for approximately 20 minutes. You can then move to another area and go back. For the cold compress usage, start with a few minutes on, then off and build up gently.

It can be wiped and cleaned with any antibacterial cleaner/wipes.

Yes the Ice Roller Ball is filled with a non-toxic cooling gel and is safe to used whilst travelling in the air.

When you take the Ice Roller Ball out of the freezer, please wipe any frosting off the ball first before using directly on the skin. Otherwise, there is risk of skin burn as it is extremely cold.

Place in the freezer for 15-60 minutes to achieve cryotherapy temperatures. Remove from freezer and roll on your target area.

Yes you can. Roll towards the outer edges of the face, focusing on the jawline, cheeks, and forehead. Ensure all frost is removed from the Ice Roller before applying to your face to avoid ice burns.

Everyone can enjoy the soothing benefits of using the Ice Roller Ball

The Ice Roller can be used to alleviate stiffness, help with puffiness or just for a soothing massage after a long day at work.

Place the Ice Roller into the freezer for between 15-60 minutes. If you place in the fridge the Ice Roller will become cold but not cryotherapy temperatures.

No, the Ice Roller can be kept indefinitely in the freezer and just removed when you want to use it

The Ice Roller will stay cold for up to 2 hours once its taken out of the freezer, however it may still feel cold after that. Keep the Ice Roller out of direct sunlight as it will get warm which will lose cold capability.

The Ice Roller can be used with massage rolling technique for approximately 20 minutes. You can then move to another area and go back.

It can be wiped and cleaned with any antibacterial cleaner/wipes.

Yes the Ice Roller is safe to used whilst travelling in the air.

When you take the Ice Roller out of the freezer, please wipe any frosting off the roller first before using directly on the skin. Otherwise, there is risk of skin burn as it is extremely cold.